As far as I can tell, outsiders like to have someone
central to
approach, e.g. the email address.
- d.
VIPs expect to deal with another VIP, with authority to get things fixed,
with a word, even if the rules have to be bent a bit. That is the way of
the world. We, particularly a random community member they are
interacting with, often do not have authority to do what has to be done.
They do not understand or appreciate discussions with the community about
their problem.
Fred