Interesting research. I do wonder where "Telegram channel isn't easily searchable" comes in (on "Support/Documentation") - the search tool seems adequate to me, although it could do better identifying threads of conversation or group them per day, so one conversation doesn't give ten hits because it has the word in.
Perhaps the meaning is that content in the Telegram channels doesn't appear in Google search? Or the users might just not have been familiar with Telegram, and this is the first time using it.
Regards, -- Laurence "GreenReaper" Parry https://greenreaper.co.uk
________________________________ From: Valerie Wollinger valerie.wollinger@wikimedia.de Sent: 17 September 2024 13:30 To: wikibase-cloud@lists.wikimedia.org wikibase-cloud@lists.wikimedia.org; Forum for Wikibase users running installs from source, or containerised. Home to the WMF-affiliated user group - also on Telegram: https://t.me/joinchat/HGjGexZ9NE7BwpXzMsoDLA wikibaseug@lists.wikimedia.org Subject: [Wikibase] New research report published!
Dear Community,
Annie Kim, our Wikibase Cloud UX researcher, did research to better understand Wikibase Cloud novice user's experience as well as to identify opportunities to increase usability.
Have a look via https://commons.wikimedia.org/wiki/File:WBC_Usability_Research_Presentation_...
Best,
Valerie Wollinger (She/Her) Community Communications Manager Wikibase
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