_____
From: Kerry Raymond [mailto:kerry.raymond@gmail.com]
Sent: Tuesday, 16 September 2014 12:23 PM
To: Research into Wikimedia content and communities
Cc: Editor Engagement
Subject: Re: [Wiki-research-l] What works for increasing editor engagement?
With the mood bar, the communication back to the editor was through their user page and
email (when known). Do you have any data to show where they saw it (or from where they
responded to it)? I've long suspected that new users don't know about User Talk
and this frustrates our efforts to communicate with them. so I would be interested to know
if there was any difference in reaction from those communicated with via user talk alone
and those who also got email and what that might say about user talk as a means to
communicate with new users. I note that on the mobile interface running on my ipad, I
cannot find a way to get to my User Talk page (as far as I can see), short of entering the
URL manually or switching to the desktop interface, which makes user talk pretty useless
way of communicating with mobile users.
Sent from my iPad
On 16 Sep 2014, at 6:02 am, Giovanni Luca Ciampaglia <gciampag(a)indiana.edu> wrote:
Hi Pine,
to answer your question on results about improving editor retention, there is a new paper
authored by me and Dario coming out soon about MoodBar, an early EE experiment whose aim
was to elicit feedback from newly registered editors, that shows that lightweight
socialization (e.g. reporting feedback about editing experience and receiving help from
more experienced users) improves long-term editor retention.
The pre-print of the paper is up on the arxiv
http://arxiv.org/abs/1409.1496
I also gave a talk about it at the Mediawiki metrics meeting earlier this summer:
https://www.youtube.com/watch?v=Rn4-cBYxttA
Cheers,
Giovanni Luca Ciampaglia
✎ 919 E 10th ∙ Bloomington 47408 IN ∙ USA
☞
http://www.glciampaglia.com/
✆ +1 812 855-7261
✉ gciampag(a)indiana.edu
2014-09-11 2:00 GMT-04:00 Pine W <wiki.pine(a)gmail.com>om>:
Hello research colleagues,
When I look at the WMF Report Card, it appears to me that the global active editor stats
and the number of new accounts being registered per month has been relatively flat since
at least 2011.
Those of you who work in EE research and analytics, I would like to ask if there is a
summary of techniques that you have found that do produce statistically significant
results in improving editor retention. I know that some of you write tools, design
projects, or pull and analyze data about editors. It looks to me like WMF is investing
significant effort in research and tool creation, but we're not moving the needle to
create the results that we had hoped to achieve. So I'd like to ask what have we
learned from all of our time working on editor engagement about techniques and programs
that do improve the EE stats significant ways, so that we can hopefully accelerate the
implementation of programs and techniques that have demonstrated success.
I'd also like to ask what barriers you think prevent us from becoming more effective
at improving the number of users who register and the number of active editors. For
example, are users who go through GettingStarted often being deterred by quickly being
confronted by experienced editors in ways that make the newbies want to leave? If that is
a significant problem, how do you suggest addressing this?
One of my concerns about investing further in developing Flow, analytics tools like like
WIkimetrics, and further complex editor engagement research projects, is that the most
important challenges related to editor engagement may be problems that can only be solved
through primarily interpersonal and social means rather than the use of software tools and
mass communications. I like Wikimetrics and I use it, and I think there's an important
place for analytics and tool development in EE work, but I wonder if WMF should scale up
the emphasis on grassroots social and interpersonal efforts, particularly in the context
of the 2015+ Strategic Plan and Jimmy's speech at the 2014 Wikimania. What do you
think,and if your answer is yes, how do you think WMF can do this while respecting the
autonomy and social processes of the volunteer projects?
Thanks,
Pine
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