2013/7/21 Tomasz W. Kozlowski <tomasz@twkozlowski.net>
Philippe,
thank you for your e-mail and apologies for such a belated reply.

Your message touches on a variety of subjects, so I'm going to answer them very briefly, hoping that other people might also want to get involved at some point. I'm afraid that you might have confused some things and mentioned subjects that are outside of our (mine or Guillaume's) control.

Firstly, we have never used any bots to notify translators about the issue being finished (and frozen); there are too many people subscribed to translation notifications on Meta, and Tech News isn't (yet) important enough to contact them all on their talk pages. Moreover, issue #29 was frozen on Saturday, and my last e-mail about it was sent that day; I don't know what notification you received on Monday but it certainly did not come from me or Guillaume.

Secondly, e-mail notifications are one of the things that lie outside of our control. I am aware that the Wikimedia mailing system can deliver some notifications late, but there shouldn't be any problems with this mailing list; I at least receive all messages almost immediately, even though I'm using a private e-mail provider. Can you clarify what you have in mind? Are these problems about e-mails coming from <wiki@wikimedia.org> or from this mailing list (<translators-l@lists.wikimedia.org>)?

I am speaking about all emails that come from wikimedia.org (this includes notifications received from edits made to pages I'm following or to my talk page, they are NEVER sent immediately but are scheduled and will be sent after a few hours).

I have aboslutely no problem of delays for any emails sent to my email addresses, even this one which is sent to my old account on @wanadoo.fr and redirected immediately to Gmail, without more delays than a few seconds.

So yes the problem is with emails supposed to be sent by wikimedia (notifications notably). Note that the true mailing lists have no such delay (e.g. <translators-l@lists.wikimedia.org>, according to the tracking headers, note however that even this list has some internal delays: you may have submitted sometime to the wikimedia system, but nothing will get out before some time, and I suspect that the bot does not send them at the same time for all wiki projects, e.g. those like me that subscribed using their main wiki account on FR.WP will be sent the mails long after those that subscribed whose main account is on EN.WP or Commons; that may explain why I NEVER see any email from this list immediately like you but it is really sent by Wikimedia several hours later it was composed and submitted; I've seen alerts composed on Friday evening being sent only on Sunday at late evening; the delay was NOT within the email delivery on Internet but ONLY within Wikimedia servers).

Mails sent by the translation project bot are in fact forwarded to us using the notification system. There are so many emails going out from Wikimedia caused by individal edits and sent to just one person, that they are always scheduled. You cannot expect these notifications to be sent immediately.

For this reason, emails sent to lists for projects should use another way: they are not individualized, their content is identical. I would suggest using another less crowded mailing system for faster delivery of these emails that have a short lifetime, for actions to be done in just the next few hours.

Is there another mail server you could use and to which we could subscribe instead of the existing (very slow) one ? I could as well acept emails coming directly from the personal email of the person writing these notification messages to the translators, but may be an external mailing list manager would be preferable (e.g. Google Plus, Yahoo, Bing, with a specific "group" page...), because these services have much larger capacities.
But it could be as well a mail server hosted on Wikimedia Labs for this small project, but that could be used as well for any other need for urgent notifications to small groups of Wikimedia users in specific projects (including for communicating between wiki admins, or developers, or with beta testers for experimental features), that need urgent action (to be done within hours or in a week maximum).

Most notifications sent to Wikimedia suers do not need any emergency emails, users are notified for changes in pages whose reading and correction have no limit of time, so it does not matter if these emails take 2 or 4 days to be delivered, possibly grouped within the same message for several notifications related to the same user account, or for "campaigns" like fund raising or most votes, or most translations projects (e.g. Wikipedia portal pages, extended MediaWiki documentation), or quality pages and projects of evaluation of content quality, and most requests for comments (for things to be decided and not implemented, including design ideas).

Some notifications require fast delivery (this includes legal emergencies, for mails sent in fact directly to wiki admins, such as legal deletion requests after a copyright violation or a subpoena is received, or in case of massive abuses by hostile users/bots, for example requests to block some rnages of IP addresses or to secure a server under attack, including DoS attacks). And may be it will be useful to have alternate ways to communicate that do not depend only on Wikimedia internal servers and resources (that's why I was suggesting large scale services like Google or Yahoo, using closed "group" pages; but please avoid the Facebook dustbin !).