Hi there,

Thanks James for being proactive on this over the weekend and thank you Jan for bringing this up!

Yes those comments were highly offensive. I deleted some and banned some other users. Our Fb tends to be more concentrated nexus of offensive trolling. G+ we can apply the same discretion of going through and deleting the offensive commentary.



On Sun, May 24, 2015 at 11:16 AM, James Alexander <jalexander@wikimedia.org> wrote:
I have hidden the worst thread I saw (I'm on vacation still but felt it was pretty bad) as well as a couple of the stupid comments. 

I also think leaving a comment as Wikipedia warning the user who made the thread I hid would be good. I got a 2nd opinion from Philippe (no one else was responding) but am going to wait for 20 minutes before I post. Will go ahead and do so if I don't hear anything to the contrary. What I plan to post is below (this is in response to their latest post in the thread about how you have to respect other peoples opinion, I don't have to accept your opinion that someone is a 'disgusting beast' on our page, no)  :

You are welcome to have your opinions Kitty, however you are not welcome to say something like that here. This thread has been hidden (it is still visible to you and your friends), I am happy to delete it if you'd prefer.  Further comments along these lines however will cause you to be banned from further discussion on Wikipedia posts.

I'm not against having a more formal safe spaces policy that we post on the facebook page (we can't moderate Twitter much, we can google+ though I think? at least on our board). I would prefer we have a light hand, but these comments were not borderline.

James Alexander
Community Advocacy
Wikimedia Foundation

On Sun, May 24, 2015 at 6:39 PM, Jan Ainali <jan.ainali@wikimedia.se> wrote:
Hi,

Is there any policy in moderating threads on social media accounts? 

I am specifically thinking on this example: https://www.facebook.com/wikipedia/posts/10153251771908346 

There is quite a few demeaning comments there. I would have hoped for a zero tolerance policy towards these. Now the volunteer who was taking the photos are trying to debate (forgetting to not feed the trolls). 

Best regards,
Jan Ainali

Tänk dig en värld där varje människa har fri tillgång till mänsklighetens samlade kunskap. Det är det vi gör.


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