I created versions of the different options we are discussing (to try, access beta wiki with the test users indicated below):

I'm ok with A or B. I think A provides a better solution to the user intent (view the metadata), while avoiding diverging from the standard scrolling direction too much. If A still generates confusion, I'm ok to default to the browser defaults, but I think the line-by-line increment will led most people to unnecessary additional key presses. 

I think that changing completely the metaphor we are using (as in C), will bring more problems than benefits (e.g., what to do with the controls over the image).

I'll do some quick tests with some users, but feel free to provide your impressions when trying the above.


Pau


On Fri, Jun 6, 2014 at 8:32 AM, Quiddity <pandiculation@gmail.com> wrote:
On 14-06-06 02:34 AM, Gilles Dubuc wrote:
I think that picking isolated websites (gmail or medium) isn't enough to
get a sense of what the average user's expectation is. These two
particular examples aren't necessarily the best for other reasons:
Google products and Gmail in particular have always had very
engineer-minded keyboard shortcuts because engineers rule the culture at
Google. That's not necessarily the best thing for accessibility if you
don't have that culture. As for Medium, it's too new to have proven
itself as something with good accessibility. Maybe a lot of people are
getting confused by medium's interface, we wouldn't know.



Possibly, it would help to re-word the way we're understanding these 2 examples, into the abstracts that they represent:-

In line- or list-item-highlights, like email programs (Thunderbird, etc), or file managers, or spreadsheets, or drop-down menus:
- Clicking the keyboard down-arrow will move the highlight downwards by exactly one (1).

In full-window-highlights, like a PDF-viewer, or image-viewer, or webpage:
- Clicking the keyboard down-arrow will make the content scroll-upwards. (by a variable amount, depending on OS, program, and user-settings. Sometimes 1 line, sometimes 3 lines, sometimes x pixels.)

(and similar results for left/right arrow-keys)

HTH.


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Pau Giner
Interaction Designer
Wikimedia Foundation