Hi folks,
I wanted to share the first results of our Media Viewer surveys (1), which started last week in three languages: English, Hungarian and Catalan. (2) (3) (4)
* Hungarian Survey: 42% find the tool useful, 51% don’t find it useful, 6% are not sure (159 responses)
* English Survey: 62% find the tool useful, 10% don’t find it useful, 27% are not sure (37 responses)
* Catalan Survey: 50% find the tool useful, 25% don’t find it useful, 25% are not sure (8 responses)
I just compiled comments from the Hungarian Wikipedia (3), which suggest that these are the most frequent requests on that site:
* Too slow (17)
* Blurred images (6)
* More image sizes (4)
* Can't see images (4)
* Return where I clicked on article (scroll bug, now fixed) (5)
We are now using this feedback as a guideline for improvements to make as we approach wider deployment. Note that this survey is aimed at all users, not just editors, so we can get feedback from other viewpoints than those already expressed on our talk page. For example, about 61% of respondents on the Hungarian survey so far have never edited Wikipedia.
Next, we will start surveys in French, German and Portuguese — and perhaps a few more languages, as requested by community champions for large wikis. Hearing from readers around the world helps complement the feedback we get from experienced editors on our talk pages, to give us a more comprehensive perspective from all of our users.
As discussed earlier, we would now like to invite respondents to leave their email address at the end of the survey, if they are open to being contacted about their comments. For example, our team would like to follow up directly with users about image load issues, to find out why some of these images are taking so long to load.
Our legal team thinks it is reasonable for us to collect email addresses for WMF team follow-ups, as covered by our feedback policy, which specifically says "If you submit an email address, we may use it to communicate with you and send you updates on your feedback.”
Community members on this thread, would it be all right with you if we retained these email addresses for two years? Their emails would be kept private, in accordance with our Privacy Policy, and will only be used by the Wikimedia Foundation to follow up with them about this or related multimedia products. One thing we don’t do enough with our users now is to check back with them a year or so later, to see how they like the product.
Thanks for your constructive guidance, as always!
All the best,
Fabrice
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(1) Media Viewer Survey:
(2) English Survey:
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Fabrice Florin
Product Manager, Multimedia
Wikimedia Foundation