My quick take-homes from this:
- 91% clickthrough seems pretty good.
- 19% of queries giving "no results" seems really bad.
- The combination of the above two means users are generally finding what they need, but that it's a struggle to do it.
- User-perceived performance seems pretty good; 90% of our users get search results within a second!
What I think our next steps are:
- Push out our new search improvements and see how these baselines change.
- Try to tackle the "0 results" problem, which seems to be more of a problem than clickthrough.
Dan
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Dan Garry
Associate Product Manager, Mobile Apps
Wikimedia Foundation