Yes, through trusted OTRS representatives that understand the need for privacy. I'd happily sign a contract with the Wikimedia Foundation "swearing" myself to secrecy. While transparency might be a key for Wikimedia, anonymity is also another important feature and option for users. There can be a simple template that affirms that this individual has verified their information - even if it requires the OTRS agent who signs up for the task to go above and beyond to verify content (i.e. a copy of identification, phonecall, I don't know - I'm just throwing out ideas) - and do our best to trust people and our work.


-Sarah