pine when you say "plenty' of people what does that constitute? Does anyone actually track how many needy people come into IRC - let alone those who can't pass the threshold of typing into the chat box?

Data is a way to convince people of the need or demand and to spend time investing in IRC. One reason why the Teahouse is so success is because people do not have to leave the wiki to find help. That's one no no in business...

I noticed that WMF staff are less interactive on this mailing list these days, for months actually.

So who knows if anyone with "influence" is paying attention to this.

Sarah

On Aug 12, 2014 7:44 AM, "Emily Monroe" <emilymonroe03@gmail.com> wrote:

I often help out at en-help. Often, people who are new at IRC need to be told where to type. I would think this would qualify as "failing hard".

From,
Emily

On Tue, Aug 12, 2014 at 6:45 AM, Pine W <wiki.pine@gmail.com> wrote:

That proposal could be considered in the long term, but right now we have plenty of people who seek and get help on IRC, and we can make incremental improvements to their experience faster than we can build a new tool from scratch. Few newbies fail hard at IRC. The basics are similar to texting and private instant messaging software. Let's improve the newbie user experience.

Pine

On Aug 11, 2014 1:48 PM, "Nathan" <nawrich@gmail.com> wrote:

Newbies are going to fail hard at IRC. Pretty much all of the questions Seb
poses for a built-in newbie chat still exist with a built-in Freenode
interface, with the addition of a complicated and often difficult (not to
mention culturally... unique) environment. Much better to think along the
lines of the Teahouse, but live. You can jump into a chat queue, and people
who want to help chat with you, and you can close the chat whenever you
want, and you can't contact people outside of the queue using chat.
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