Until recently there was only one analyst working with Discovery - me!
Accordingly it was very easy to work out who was responsible for our
various projects (KPIs, dashboarding, ad-hoc support): get Dan to tell
Oliver to...etc, etc, etc.
As people may have noticed we recently hired Mikhail Popov, who has
been doing a fantastic job not only backstopping me on our work but
also taking the lead on some chunks. This offers an opportunity to
reduce the points of failure, here, and reward good work with
responsibility (and therefore more work. Sorry, Mikhail. You should've
thought of that before you demonstrated competence).
Accordingly, we're mixing things up a bit.
If you have questions relating to the KPIs (particularly the User
Satisfaction stuff), our data-gathering backends, defining new
metrics, or ad-hoc support, I remain your primary POC for questions.
If you have questions regarding the existing search dashboards,
setting up new ones within Discovery, or setting up new ones
elsewhere, Mikhail is the person to talk to.
It almost goes without saying, but to say it anyway: this does not
change the existing process for asking for substantive help. If work
needs to be done, put it in as a Phabricator task or talk to Dan about
it and have /him/ do that, and he'll then apportion work broadly
along these lines. The change here is for quick questions,
transparency around who is doing what, and for the horrible edge case
where something breaks in a hideous way and you need to talk to an
expert about it Right Now.
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