The Cloud Services team has two positions open that might be
interesting to some members of our technical community. We are
especially hoping to find someone from our existing community of
technical contributors for the Technical Support position.

== Cloud Services Technical Support (Contract) ==
Type: Contract
Hours: 20 hours per week
Duration: 3 months (with possibility for extension)

The Wikimedia Cloud Services team is looking for a part-time Technical
Support specialist to help the Wikimedia movement's volunteer
developers to rapidly clarify and resolve their technical questions
and issues.

Responsibilities:
* Actively monitor various IRC channels, wikipages, and mailing lists,
for support requests
* Help volunteer developers to diagnose and resolve technical issues
with our IaaS and PaaS infrastructure and their code
* Communicate clearly and patiently with individuals from our
international communities of volunteer developers
* Write, verify, and improve documentation used by volunteer
developers and technical staff
* Ensure positive and constructive discussions with the community and
the Wikimedia Foundation
* Work and communicate effectively within a small team distributed
across multiple time zones

Full job posting: <http://grnh.se/h5gjvl1>

== Operations Engineer (Cloud Services) ==
Responsibilities:
* Perform day-to-day operational tasks on Wikimedia’s Cloud Services
infrastructure (deployment, maintenance, configuration,
troubleshooting)
* Support volunteer and staff developers using Infrastructure as a
Service (IaaS) and Platform as a Service (PaaS) products
* Assist in the architectural design of new services and making them
operate at scale
* Assist in or lead incident response, diagnosis and followup on
system outages or alerts across our stack
* On-call support and off-hours coverage in a 24x7 environment

Full job posting: <http://grnh.se/1xb8om1>


If you are interested in either job, please read the full job postings
and apply online. Feel free to share the links with people you may
know as well via your favorite social media platforms, email, or just
old fashioned voice communications. :) You can find these and other
jobs with the Wikimedia Foundation at
<https://wikimediafoundation.org/wiki/Work_with_us>.

Bryan
--
Bryan Davis              Wikimedia Foundation    <bd808@wikimedia.org>
[[m:User:BDavis_(WMF)]] Manager, Cloud Services          Boise, ID USA
irc: bd808                                        v:415.839.6885 x6855

_______________________________________________
Wikimedia Cloud Services mailing list
Cloud@lists.wikimedia.org (formerly labs-l@lists.wikimedia.org)
https://lists.wikimedia.org/mailman/listinfo/cloud