Hi Russell,
This is potentially more meta than you intend but a big thing we seem to be missing from an administrators point of view is some guidance on how to ask for assistance. What information to include in a request for help, and where to make it. How to determine if you need more help, and what to expect when you put it your request together. We have precious little of this type of leading documentation and usually it is the difference between asking a meaningful question that prompts responses and not.
I find myself asking for folks to share the actual error that is happening often, instead of "x is broken". Almost universally, "x is broken" is not enough for anyone to help. Tell us what you've tried, why you thought it would work, and what you are trying accomplish, etc.
Best,
Chase