The Cloud Services team has two positions open that might be interesting to some members of our technical community. We are especially hoping to find someone from our existing community of technical contributors for the Technical Support position. == Cloud Services Technical Support (Contract) == Type: Contract Hours: 20 hours per week Duration: 3 months (with possibility for extension) The Wikimedia Cloud Services team is looking for a part-time Technical Support specialist to help the Wikimedia movement's volunteer developers to rapidly clarify and resolve their technical questions and issues. Responsibilities: * Actively monitor various IRC channels, wikipages, and mailing lists, for support requests * Help volunteer developers to diagnose and resolve technical issues with our IaaS and PaaS infrastructure and their code * Communicate clearly and patiently with individuals from our international communities of volunteer developers * Write, verify, and improve documentation used by volunteer developers and technical staff * Ensure positive and constructive discussions with the community and the Wikimedia Foundation * Work and communicate effectively within a small team distributed across multiple time zones Full job posting: <http://grnh.se/h5gjvl1> == Operations Engineer (Cloud Services) == Responsibilities: * Perform day-to-day operational tasks on Wikimedia’s Cloud Services infrastructure (deployment, maintenance, configuration, troubleshooting) * Support volunteer and staff developers using Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) products * Assist in the architectural design of new services and making them operate at scale * Assist in or lead incident response, diagnosis and followup on system outages or alerts across our stack * On-call support and off-hours coverage in a 24x7 environment Full job posting: <http://grnh.se/1xb8om1> If you are interested in either job, please read the full job postings and apply online. Feel free to share the links with people you may know as well via your favorite social media platforms, email, or just old fashioned voice communications. :) You can find these and other jobs with the Wikimedia Foundation at <https://wikimediafoundation.org/wiki/Work_with_us>. Bryan -- Bryan Davis Wikimedia Foundation &lt;bd808(a)wikimedia.org&gt; [[m:User:BDavis_(WMF)]] Manager, Cloud Services Boise, ID USA irc: bd808 v:415.839.6885 x6855 _______________________________________________ Wikimedia Cloud Services mailing list Cloud(a)lists.wikimedia.org (formerly labs-l(a)lists.wikimedia.org) https://lists.wikimedia.org/mailman/listinfo/cloud