On Mon, Feb 14, 2011 at 1:48 PM, Mark A. Hershberger
<mhershberger(a)wikimedia.org> wrote:
Bugzilla is a huge impediment to problem reporting for
lay people. Even
technically trained ones, like myself, look at the UI and groan. I want
to do as much as possible to make problem reporting easier while still
retaining some quality-control on the bug reports themselves.
Mark.
Part of this is because default configuration for Bugzilla *sucks*
The workflow doesn't have to be so awful, and the fields don't
have to be so scary. We've just never taken the time to tune it
properly to make it nicer & easier to use. I'm not saying it's the
best tool in the world (actually all bug trackers suck, I've never
used one I really liked), but we're certainly not using it to its full
potential.
With the impending Bugzilla 4 release, I would like to take some
time in setting up the test instance to perhaps play with some of
these options to see if we can tweak it into being more useful to
everyone.
-Chad