I promise I don't have anything more to write today, but MZ pointed out
I neglected to finish my thought here:
Also, at some point I want to provide a better way —
better than just
the complicated and confusing native Bugzilla interface — for collecting
bug reports. Having the input of a non-technical user who could help us
identify the really confusing
parts of the interface, or just help us focus on the parts of the
interface that a web user is able to report quickly will enable us to
find a way to gather feedback from all our users, not just the ones who
can navigate to IRC or through Bugzilla.
Mark.