Hoi,
People _do_ post problems using Bugzilla.. What you are saying is that the
_intention_ is not to use it for urgent sysadmin stuff. New bugzilla bugs
_are_ posted on IRC in order to get people's attention. This real time
attention negates your assertion that it is not treated as urgent.
<grin> my point is that it is a de facto important tool for sysadmin work
even when this is not intentional </grin>
Thanks,
GerardM
2009/3/11 Chad <innocentkiller(a)gmail.com>
On Wed, Mar 11, 2009 at 6:16 PM, Gerard Meijssen
<gerard.meijssen(a)gmail.com> wrote:
Hoi,
If this is true, you just provided the best argument why the setup of
Bugzilla should be changed. You do not want to have the tools that report
on
the availability of your production servers to be
dependent on those same
production servers.
Thanks,
GerardM
2009/3/11 Chad <innocentkiller(a)gmail.com>
> On Wed, Mar 11, 2009 at 5:59 PM, Tim Starling <tstarling(a)wikimedia.org>
> wrote:
> > K. Peachey wrote:
> >>> Please report urgent system administration issues to IRC,
specifically
> >>> #wikimedia-tech on
irc.freenode.net.
> >>>
> >>> -- Tim Starling
> >> Not everyone knows how to use IRC, i would recommend that you
> >> recommend people report to bugzilla with urgent tags instead.
> >
> > That would just be a nuisance. By the time we check Bugzilla for new
> > issues, urgent problems are already fixed due to IRC reports or
> > automated alerts. We would have to waste time finding and closing all
> > the relevant bugs. I would suggest either using IRC or waiting
patiently.
-- Tim Starling
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Not to mention, depending on the error it could be entirely possible
that Bugzilla is down as well.
-Chad
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Which is one of several reasons we _don't_ handle urgent sysadmin
stuff via Bugzilla. What's your point?
-Chad
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