On 1/24/06, Delphine Ménard <notafishz(a)gmail.com> wrote:
...
What happens is this: you get an email with a
complaint, you go see
the page, realize there's about 2 hours of work on the page, and get
discouraged. Because on one hand, you can't really go "public" with
the complaint (it's, after all, an email, gives personal information
etc.) and on the other, you *know* that something needs to be done.
Here you have two options:
-either you take the two hours to fix the article, but then, there are
still 279 emails to be answered in OTRS.
-or you go to a person you know, who you think could be good at fixing
the article.
Here two options again:
-the person you chose to tell does have two hours and can fix the article
-they don't and it gets forgotten
and maybe a third one:
-They don't have the time, go to other people, the "issue" is somehow
broadcasted, makes the front page of USA Today... and you know the
rest.
So what's the solution?
...
Delphine
--
~notafish
If the problem is really apparent, why can't you tag the page appropriately?
I don't think adding a new layer of procedure will help anything;
people who already have the time and such will already be working on
the cleanup category.
~Maru