On Mon, Jun 30, 2014 at 2:32 PM, Steven Walling <steven.walling(a)gmail.com>
wrote:
Hi Patricio,
I have a question about something in the "software development" portion of
the FDC recommendations regarding the Wikimedia Foundation proposal.
In that, it says "The effectiveness of persona-based strategy for the
identification of user needs and prioritization is not clear, as no
evaluation of this has been done after the roll-out of Mobile apps. It is
suggested that the software team assesses the effectiveness of its
processes, tools, team by an appropriate mix of surveys, and use of experts
in the field and take corrective action to address the gaps."
Which mobile apps are you referring to?
This passage seemed to lack sufficient detail to explain what was being
commented on, and why. Many teams have used user-centered design tools like
personas, user stories, and usability testing. Not all of them are used in
the same way, and we don't use a single "one size fits all" approach to
gathering user needs since every product tends to target different kinds of
users (mobile vs desktop, readers vs new editors vs existing editors, and
so on). In this regard, the feedback is somewhat confusing and not very
actionable.
Phoebe reminded me off list (thanks!) that the FDC recommendation link has
actually been posted before, and as the Board liason Patricio can't
necessarily answer this question. I'll just post this on the Talk page.
Sorry for any confusion. :)
Steven