<DIV><FONT face=Arial size=2>Mediation and arbitration</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>3 months roughly</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Perhaps time to make a summary/report then...</FONT></DIV>
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<DIV><FONT face=Arial size=2>A : How many requests were done to MC ?</FONT></DIV>
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<DIV><FONT face=Arial size=2>B : How many requests were accepted ? (ie, cases where all disputants agreed to mediation, and agreed on a common mediator)</FONT></DIV>
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<DIV><FONT face=Arial size=2>If A is different of B => why were requests not accepted ?</FONT></DIV>
<DIV><FONT face=Arial size=2> Is it because some "regular" users refused mediation with a "troll" ?</FONT></DIV>
<DIV><FONT face=Arial size=2> If so, what do we propose to regular users being out of energy due to trolling ?</FONT></DIV>
<DIV><FONT face=Arial size=2> Is it because the two could not agree on a common mediator ?</FONT></DIV>
<DIV><FONT face=Arial size=2> Should more mediators be involved ?</FONT></DIV>
<DIV><FONT face=Arial size=2> Is it because no mediator accepted the case ?</FONT></DIV>
<DIV><FONT face=Arial size=2> In this case, why did they refuse ? If the one requesting is a troll, are mediators expected to lose their time with the troll ? What do we do with the troll exhausting us ?</FONT></DIV>
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<DIV><FONT face=Arial size=2>C : How many mediation succeed ?</FONT></DIV>
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<DIV><FONT face=Arial size=2>If C << B, why did mediation failed ?</FONT></DIV>
<DIV><FONT face=Arial size=2> Is it because the conflict was just too old and people too bitter ?</FONT></DIV>
<DIV><FONT face=Arial size=2> If so, should we try to handle the case sooner ?</FONT></DIV>
<DIV><FONT face=Arial size=2> Is it because other people had negative impact on the mediation ?</FONT></DIV>
<DIV><FONT face=Arial size=2> If so, how can we protect mediation process ?</FONT></DIV>
<DIV><FONT face=Arial size=2> Is it because the mediator is just plain not a good mediator ?</FONT></DIV>
<DIV><FONT face=Arial size=2> If so, what should we do ?</FONT></DIV>
<DIV><FONT face=Arial size=2> Is it because one of the disputant is a troll ?</FONT></DIV>
<DIV><FONT face=Arial size=2> If so, should mediators lose their time and energy on trolls, or use it for issues on which they can help ? Is not providing mediation to a troll and tiring out mediators, just feeding the troll and weakening the community ?</FONT></DIV>
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<DIV><FONT face=Arial size=2>D : On mediations which failed, how many led to request to arbitration ? (excluding those which were spontaneously sent to arbitration due to one of the disputant blewing up)</FONT></DIV>
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<DIV><FONT face=Arial size=2>If C different of D, what happened with the failed mediations which were never followed by arbitration request ? Why were no request for arbitration done ? </FONT></DIV>
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<DIV><FONT face=Arial size=2>E : On mediations that led to request to arbitration, how many were accepted by the AC (eventually with Jimbo help)</FONT></DIV>
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<DIV><FONT face=Arial size=2><FONT face=Arial size=2>If C different of E, why were requests not accepted ? What happened with the failed mediations which were not accepted by arbitration ? How did the disputants took it ? Are the disputants still fighting ? How many of the disputants left wikipedia ?</FONT></FONT></DIV>
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<DIV><FONT face=Arial size=2>F : On mediations that were accepted by arbitration after mediation stamp of approval, how many were actually arbitrated ?</FONT></DIV>
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<DIV><FONT face=Arial size=2>--------------------</FONT></DIV>
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<DIV><FONT face=Arial size=2>I know not the exact numbers, but here are I think a couple of relevant points</FONT></DIV>
<DIV><FONT face=Arial size=2>* perhaps 20 cases were handled, most did not succeed</FONT></DIV>
<DIV><FONT face=Arial size=2>* the great majority of cases involved at least one person widely perceived as a troll by the wikipedia community, or even a vandal. It means most cases handled were potentially just feeding the trolls, which is generally a bad idea.<BR>* some mediators plain refused handling cases with trolls, were attacked by the trolls for refusing to "assume their duty", and requested to resign</FONT></DIV>
<DIV><FONT face=Arial size=2>* only the most critical cases of trolling or vandalism were accepted by arbitration or arbitrated. Dispute between regular users were not.</FONT></DIV>
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<DIV><FONT face=Arial size=2>What my feeling is</FONT></DIV>
<DIV><FONT face=Arial size=2>* MC role is to handle disputes between regular users. Most of these disputes should not go to arbitration. If a mediator fails in one of these disputes, relay should be taken by another, or by a group of mediators. Because I deeply believe all regular users are accessible to logic, to reason and to discussion, hence all cases should be resolvable without arbitration. If all discussion fails, then the issue should be taken by any user or group of user available for help, with light enforcement possibly (hence, not officially by a mediator). Any user should feel like he is empowered to help.</FONT></DIV>
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<DIV><FONT face=Arial size=2>* As it is organised, AC role is typically to handle cases related to very bad behaviors, and intent to hurt the community. It is different from regular disputes. Hence I feel that arbitration should accept to handle cases directly per request from the community, not to wait for a mediator to lose his time and energy over a troll. If a poll (grrrr) reveals that 80% of regular users think User:Bip is a vandal, then the case should go straight to arbitration. Not wander in bureaucracy corridors. If 80% of the wikipedians think User:Bip is a troll, then I also think the AC should accept the case, as it is community request. If they are too busy, then community should decide itself, and apply the sentence.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>* Finally, I think troll handling is not the business of MC really. Because just accepting to take care of them is paying attention to them (which is what they want) and weakening the process entirely. It is perhaps even not the business of arbitration (though it would be nice it is). It is the business of the community on the whole. When people see there is an AC and an MC, they feel they are not empowered to gather a team and get rid of the trolls themselves.</FONT></DIV>
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<DIV><FONT face=Arial size=2>And, no, I do not stretch the rules. I just do not like seeing community suffering because of bureaucratic paralysis :-)</FONT></DIV>
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<DIV><FONT face=Arial size=2>Anthere...sorry for having been so long...on her way back to "streching" the rules on fr:...</FONT></DIV>
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<DIV><FONT face=Arial size=2>PS : on the other hand, I am glad that MC and AC slow down processes that are other wise going too quickly on en: right now for my liking :-))))</FONT></DIV><p><hr size=1><font face=arial size=-1>Do you Yahoo!?<br>
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