[WikiEN-l] Bigger or Better

[Marc Riddell]

>> 
>>> On Sat, Jul 26, 2008 at 2:10 PM, Marc Riddell
>>> <michaeldavid86 at comcast.net> wrote:
>>>> Interesting statement by Jim Skinner, CEO of McDonald's on CNN today. He
>>>> said one of the biggest reasons McDonald's is doing so well during the
>>>> recent economic slowdown is their change of focus from being bigger, to
>>>> being better.

on 7/26/08 2:46 PM, Rob at gamaliel8 at gmail.com wrote:
>>> 
>>> So what's better about McDonald's now?

On Sat, Jul 26, 2008 at 5:34 PM, Marc Riddell <michaeldavid86 at comcast.net>
> wrote:
>>> 
>> For one thing (and what's important in their world) their bottom line has
>> stayed strong - even grown - where others are struggling. And, thanks to
>> some new leadership in that direction, they are placing more emphasis on
>> the
>> quality of their workplace environment. Starbucks is another example of
>> another company rethinking its philosophy.
>> 
>> Bottom line? If you want a customer to return, you give them a quality
>> product. If you want a good employee to stay, you give them a quality
>> workplace.
>> 
>> Marc

on 7/27/08 12:50 AM, Alex Sawczynec at glasscobra15 at gmail.com wrote:
> 
> Would this explain why so many users are retiring?
> 
Sounds like a good explanation to me, Alex. Even the most loyal employee
still has a pride in themselves and in their work. In an unhealthy, abusive
work environment it is only a matter of time before they do the healthy
thing and leave. There are, or will be, other places to work that will not
regard them as merely expendable.

Marc