On 3/13/06, Kelly Martin <kelly.lynn.martin(a)gmail.com> wrote:
On 3/13/06, Andrew Gray <shimgray(a)gmail.com>
wrote:
What would be lovely is if we could magically
create some OTRS-like
system for phone calls. But that just wouldn't work...
Sure it could. You'd just need a IVR that collected a phone message as
a WAV or MP3 file and sent it as an attachment into the appropriate
OTRS queue. The voicemail system that came as a part of the VoIP
system we deployed at my employer can do this. (Actually I think the
Foundation should look at setting up a VoIP network for internal
coordination, meetings, and other useful functions. But I digress.)
Kelly
Asterisk is a GPLed software package which can do it. 'Course like
many things GPL, you'll probably spend more money setting it up than
you save vs. buying a prepackaged solution.
Additionally, I'd be surprised if Vonage or one of its competitors
doesn't already have something prepackaged which can do it.
Anthony