[WikiEN-l] OTRS is filling again

[Alphax (Wikipedia email)]

Mathias Schindler wrote:
> Dear wikien,
> 
> the Ticket System for email inquiries is again filling with requests.
> Before the holiday season, we were able to kill the list of 300 open
> tickets down to 30, now it is up again.
> 
> This OTRS can be considered an important and exhausting job. A large
> share of those emails are related to wikipedia with standard questions
> ("Security Warning! Anyone can edit the page!), some of them are not
> related at all (I would like to buy 30 tons of Steel pipes, I found you
> on the internet).
> 
> Anyone who is not afraid of inbound email inquiries and who is willing
> to spend some time in explaining how things work here is invited to help
> out.
> 

We get much the same stuff on helpdesk-l, and we're down to about half a
dozen active members. If anyone wants to help out with that:

http://mail.wikipedia.org/mailman/listinfo/helpdesk-l

Oh yes, if you like RC patrol, this might be for you! We get quite a few
"Article XYZ is crap/has been vandalised" reports, which would otherwise
go unnoticed!

Thanks for your time.

-- 
Alphax - http://en.wikipedia.org/wiki/User:Alphax
Contributor to Wikipedia, the Free Encyclopedia
"We make the internet not suck" - Jimbo Wales
Public key: http://en.wikipedia.org/wiki/User:Alphax/OpenPGP
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