[WikiEN-l] Re: Help needed for helpdesk-l

[Alphax (Wikipedia email)]

Delphine Ménard wrote:
> On 11/13/05, Timwi <timwi at gmx.net> wrote:
> 
> 
>>>More here:
>>>http://meta.wikimedia.org/wiki/PR_department
>>
>>Thanks, found the link to the OTRS -- but it asked me for a
>>username/password, didn't accept my normal Wikipedia log-in, and didn't
>>provide a mean to create a new account. How are users supposed to ask a
>>question on this?
> 
> 
> A question on what? On the OTRS self, or about Wikipedia/media? The
> meta page lists all the contacts.
> 
> All of the "departments" listed there are
> <insert-prefix-listed-on-meta-page-here>@wikimedia.org or
> wikipedia.org addresses, advertised on various wikis and places and
> end up on the OTRS.
> 
> If you are ready to help and want an account there, ask the people in
> charge of the queue you can help with (ie. probably info-en in your
> case).
> 
> Enquiries ending up in the OTRS vary from "we'd like to give you a
> million servers" to "Have you noticed your site is editable?". In
> between, the usual copyvios and libel claims...
> 

We get the same stuff on helpdesk-l too, but due to the lack of help,
the list admins were forced to turn off moderation. Now that we have a
few more list admins (myself included), I believe we've turned it back
on again...

> Note that to have an account on OTRS, you must be ready to use "a"
> real name and not disclose sensible information that may go through
> the wrong queue.
> 

You *don't* need a Real Name on helpdesk-l :)

-- 
Alphax - http://en.wikipedia.org/wiki/User:Alphax
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