[WikiEN-l] Re: Help needed for helpdesk-l

[Jimmy Wales]

We use otrs for this sort of thing.

Timwi wrote:
> 
>> Ah, you want Bugzilla! :)
>>
>> (Why go for a proprietary solution when a free one will work just as
>> well! And even if LiveJournal Support *is* free, we already use Bugzilla
>> and know how to set it up and use it...)
> 
> 
> LiveJournal Support is free software.
> 
> Bugzilla is notoriously unusable for non-technical users. And it's not
> designed for support requests, anyway.
> 
> Timwi
> 
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