[Commons-l] Fwd: [Wmfcc-l] Photo submission queue needs more people

[David Gerard]

On 13/02/2008, Magnus Manske <magnusmanske at googlemail.com> wrote:
> On Feb 13, 2008 2:21 PM, David Gerard <dgerard at gmail.com> wrote:
> > On 13/02/2008, cohesion <cohesion at sleepyhead.org> wrote:

> > >  OTRS is usually a little more hand-holding, and
> > > that may be a benefit in this situation to some people.

> > Yeah, that's pretty much the point of doing it via OTRS.

> I didn't propose to remove the hand-holding, rather to optimize
> workflow (yay buzzword!) on our end.
> * Better overview for people involved; easy cherry-picking reduces
> workload to deal with harder cases
> * Easily pick good submissions and get them on Commons quickly, with
> canned "thanks you" reply
> * Canned reply for typical problems (missing license etc.)
> * (Semi-)Automatic upload to Commons
> and so on
> IMHO a lot more people would sign up for OTRS duty if they don't get
> assigned a ticket, but can occasionally log into a web page, deal with
> a few submissions, and leave again. That power-of-crowds thing I read
> about somewhere :-)


Yep, sounds good to me! Making OTRS less painful in general would be
nice too ... but this is a good start.


- d.