[Commons-l] Fwd: [Wmfcc-l] Photo submission queue needs more people

[Magnus Manske]

Well, sorry, I don't have time (like, who has), but...

I haven't seen the OTRS system and how it works. If it's (technically)
functioning perfectly and satisfying all the needs for image
submissions, that's great.

Otherwise, I'd offer to write a system on the toolserver (or, any
server) designed for this specific purpose. Where people with access
(say, all commons admins; no pressure;-) can see submitted files and
the corresponding email, and take appropriate steps. Maybe with some
preformatted actions (upload all files in an email and mail a default
thank-you, etc.).

Would that be of interest? Or are we happy with the OTRS as it is, for
this purpose?

Magnus



On Feb 11, 2008 5:07 PM, David Gerard <dgerard at gmail.com> wrote:
> Forwarded here at Mark's request (there's something odd in Mailman
> that ate the last copy).
>
> Any OTRS volunteers on this list? Please lend your Commons experience :-)
>
>
> - d.
>
>
>
> ---------- Forwarded message ----------
> From: Mark Pellegrini <mapellegrini at comcast.net>
> Date: 11 Feb 2008 06:29
> Subject: [Wmfcc-l] Photo submission queue needs more people
> To: Communications Committee <wmfcc-l at lists.wikimedia.org>, English
> OTRS discussion list <otrs-en-l at lists.wikimedia.org>
>
>
> I'd like to start this email off by saying that I think the photo
> submission OTRS queue is working very well. Too well, in fact - it's
> becoming clear that I cannot do it all by myself anymore. Yesterday, for
> example, there were a series of anti-scientology protests across the
> world. The wikinews article specifically encouraged people to submit
> photos to the photo submission queue. When I went to tend the queue, it
> had half-a-dozen emails containing in excess of 50 pictures.
>
> I'd like a few (2-4) more people to have access to the photo submission
> queue. But, I'd like those people to understand that unlike the rest of
> OTRS (which is dominated by a desire to reply to emails as rapidly as
> possible, using impersonal form replies that tell people how they can do
> it themselves) the photo submission queue is designed explicitly to make
> it easy for 3rd parties to submit photos to us. If you have a picture
> you think we will want, email it to us and we'll do the rest of the
> work.* (Note: to avoid the system becoming too popular, for the time
> being I have explicitely limited it to people; however, this has not
> stopped others from emailing in all sorts of things, from the
> anti-scientology protests to someone's picture of his pet catfish) To
> that end, the photo submissions queue typically requires substantially
> more work for me (us) on a case-by-case basis. However, this system has
> definite, tangible benefits over a do-it-yourself system (ticket
> #2008012210019431, for example -- a guy emailed info-en with a photo and
> received a two-page long list of steps to create an account and upload
> it. Off-put, he emailed the photo submission queue and had a much nicer
> experience) If anyone is interested in working on the photo submissions
> queue, please reply to this and let me know. (Note: A working knowledge
> of copyright issues is absolutely essential)
>
> * - Provided your email includes a statement that you own the copyright
> and agree to license it under a free license, preferably CC-BY-SA-3.0
>
> -Mark
>
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