Hey Abhinav!

As promised I wanted to respond to the list this week. The team has been doing a number of things over the last three weeks to try and take on board the feedback, the activity on social media and within the news.

The moment concerns were raised on this list about safety I reached out to the Trust and Safety team at the Wikimedia Foundation. Both our social media and donor services team were briefed on how to respond to any potential threats of harm and will remain vigilant on the lookout for any potential risks against community members. The safety of our volunteers is of paramount concern and the Wikimedia Foundation has an utterly brilliant team in place. Whilst the voices on social media have been very loud they aren't focused on any one individual.

If any individual finds themselves in the future facing immediate concerns due to their Wikimedia activities, they should follow the instructions detailed by the Trust and Safety team here: https://meta.wikimedia.org/wiki/Threats_of_harm

To help some of the media and social perception we published a blog post on the Wikimedia Foundation website. [1] This resulted in some much more neutral coverage [2] [3] [4] [5] [6] and also led to an interview with one of my colleagues Megan Hernandez [7]. People have been asking valid questions but it's really important to know that there are also positive discussions happening and there are also people hugely in our favour of our fundraising efforts, complimenting and supporting them. [8] [9] [10] [11] [12] We will also be updating our FAQ's in the come days and weeks.

We've also made changes to our banners based on feedback. The "awkward" messaging has been changed and we've also dropped references to the number of times an individual has seen a banner. We've also made it clear that contributing towards transaction fees are optional.

The campaign in India will be finishing up on August 25th and there is a lot for us to learn from our first year.

Thank you all for your patience.

--
Seddon

Senior Community Relations Specialist
Advancement (Fundraising), Wikimedia Foundation

[1] https://wikimediafoundation.org/news/2020/08/05/fundraising-campaign-in-india/
[2] https://www.campaignindia.in/article/wikimedia-foundation-clarifies-why-its-running-a-fundraising-campaign-in-india/462832
[3] https://www.moneycontrol.com/news/business/wikipedia-explains-why-it-is-seeking-donations-from-indian-users-5658971.html
[4] https://www.msn.com/en-in/money/technology/explained-why-wikipedia-one-of-worlds-most-popular-websites-is-asking-users-for-donations/ar-BB17Kvv8
[5] https://english.jagran.com/technology/is-wikipedia-on-brink-of-bunkruptcy-know-why-worlds-most-popular-online-encyclopaedia-is-asking-for-donations-10015075
[6] https://www.livemint.com/companies/news/wikipedia-explains-why-it-s-asking-indian-users-for-donation-11596725994026.html
[7] https://www.cnbctv18.com/technology/wikipedia-counts-on-indian-readers-with-first-fundraising-campaign-6608491.htm
[8] https://www.instagram.com/p/CDd-2LpJzbh/
[9] https://twitter.com/bankonbasak/status/1288380763264569344
[10] https://twitter.com/shubham_shyoran/status/1288189488556994560
[11] https://twitter.com/imkarthikk/status/1288149312325615616
[12] https://twitter.com/sangvoel/status/1288695021571629056

On Sun, Aug 16, 2020 at 7:25 PM Joseph Seddon <jseddon@wikimedia.org> wrote:
Hey Abhinav

I'm really sorry I haven't responded on list. Both I and the team have been collecting and receiving lots of feedback from here, on social media, from donors, along with directly to myself. 

Based on all that feedback I know the team has made a number of changes and I should have noted those and came back to share those with the community. 

Let me check in with the team tomorrow evening when they are back at work and I'll get back to this list as soon as I can later this week.

I promise though we are both listening and acting on the feedback we receive.

Many thanks
Seddon

On Sun, Aug 16, 2020 at 6:43 PM Abhinav srivastava <abhinav619@gmail.com> wrote:
Dear WMF Functionaries, 

There is a lot of negativity happening around us in India. Be it print, digital or social media. Society is asking a lot many questions and safety remains a very important concern at the moment. 

Concerns were also raised during the fundraising test but it seems WMF denied any audience then [1] and even today on this very thread. 

May I request WMF to atleast acknowledge the conversations. More strength to all of us. 

Abhinav






On Tue, 4 Aug 2020 at 07:56, Nitesh Gill <gillteshu@gmail.com> wrote:
+1 and I agree with others. I am working on Wikipedia from last five years and during my journey I just felt we are here for each other. I will go through with Bodhi's point that we are facing these difficult times due to COVID-19 and cases are increasing day by day in India,  as all know. It's time to do something for voulnteers from WMF and relize them that there existence is valuablिe or important. The on-grounded events have been shut down because of COVID-19 and foundation can plan something for volunteers without any demand from them because  everyone (needy people) needs the attention from WMF and this is more important than anything else. 

Thank you 
Nitesh 

On Tue, 4 Aug 2020 4:12 am Bodhisattwa Mandal, <bodhisattwa.rgkmc@gmail.com> wrote:
+1 to everything that others said. We are getting negative reactions from readers everywhere. No doubt, it's a bad design with a very unacceptable tone to ask for money. In the midst of COVID-19 crisis, it's a very bad timing too.

Being active on non-Wikipedia projects, this donation campaign does not concern me at all, but for our Indian Wikipedia editors, there is an extremely serious safety concern. Hope you have all noticed this article and can understand the gravity of the situation. 

https://theprint.in/india/biased-anti-hindu-campaign-begins-against-wikipedia-after-it-urges-indians-to-donate/472980/

So, Indian Wikipedia editors, please stay low and stay safe. This is WMF campaign and it is definitely not worth to risk our own lives and families for this. Personally, I am telling people to ask WMF fundraising team directly when people are asking for explanations from me. 

Regards,
(As a non-Wikipedia volunteer worried about our vulnerable Wikipedia community members)


On Tue, Aug 4, 2020, 00:48 Suyash Dwivedi <suyash.tps@gmail.com> wrote:
+1Balaji

Regards,
Er. Suyash Dwivedi (pronouns - he/his/him)
(U:Suyash.dwivedi)
suyash.tps@gmail.com
IST (Indian Standard Time) UTC+5:30
--Sent from my mobile device

On Mon, Aug 3, 2020, 11:45 PM balaji <balajijagadesh@gmail.com> wrote:
Mostly of people asked of if the donation notice was geninue or scam. Since they know I am closely associated with wikipedia movement they asked me. 

Sudden popup of donation notice seems like a spam or hacking by external agency. Totally uncool. And seeing the count shown I felt like I am being tracked. It's too much of a bad feeling. 

Totally unhappy about the way fundraising banners are shown.

Regards
J. Balaji. 


On Mon, 3 Aug, 2020, 11:40 PM Sudhanwa Jogalekar, <sudhanwa.com@gmail.com> wrote:
Hi,

Here is some note by Amit Abhyankar on Facebook. There are similar comments on this post.
---------------------
I guess most of us have received this message when accessing Wikipedia. While there is nothing wrong in asking for donations, I didn't like the tone of this appeal.
The way it says 'reader in India' and 'This is the 6th appeal' doesn't sound right to me... Not sure why... but it just doesn't.
I mean, we have not entered into a contract that says we will donate whenever you need us to... Then what's with counting the number of times this appeal has been shown?
I ofcourse support Wiki as a movement, have donated in the past and will donate again in future... But how about telling us how much money you need and a live tracker that shows how much of the goal has been achieved?
Transperency is the key to running a movement.
--------------------------------

If a common person gets such feeling from the fundraiser banner, the thought arises about what kind of survey/study is made by WMF before pushing this to the users.

btw,

Someone pinged me to ask if I know anyone of mailing list admins as his/her mails were not reaching to the mailing list. Dont know if there is any problem. (was using a nickname)
More interesting was what he/she mentioned about the fundraiser. The QR code mentions "to pay" some company from Delhi that is not so old and has just Rs. 1 lakh capital !! I havent got time to get into these things but if this is true, I suppose WMF study/research/selection of partner is questionable.

I hope WMF people will respond to this.

Regards,
-Sudhanwa


On Tue, Jul 28, 2020 at 10:03 PM Joseph Seddon <jseddon@wikimedia.org> wrote:
Hey all,

It makes me very happy to announce we have at last launched our fundraiser in India :) This has been a huge effort and I want to thank the community members who have passed on feedback, tested our infrastructure, forwarded tweets and news stories, and just generally been amazingly supportive :)

Like our other fundraising campaigns this will run for around 4 weeks. If you are regularly seeing banners, I recommend you log in to your wikimedia accounts on wiki. We don't show banners to logged in users so as to not disrupt their work.

As before: 

* If you need to report a bug or technical issue, please create a phabricator ticket [https://phabricator.wikimedia.org/maniphest/task/edit/form/1/?template=118862].
* If you see a donor on a talk page, OTRS or social media having difficulties in donating, please refer them to donate@wikimedia.org.
* If you have specific ideas to share, please feel invited to add them to our fundraising ideas page [https://meta.wikimedia.org/wiki/Fundraising/2019-20_Fundraising_ideas].
 
You can also contact me directly with my email address seddon@wikimedia.org and I can forward your feedback to the right person on the team.

Thank you everyone!

--
Seddon

Senior Community Relations Specialist
Advancement (Fundraising), Wikimedia Foundation
_______________________________________________
Wikimediaindia-l mailing list
Wikimediaindia-l@lists.wikimedia.org
To unsubscribe from the list / change mailing preferences visit https://lists.wikimedia.org/mailman/listinfo/wikimediaindia-l


--

~!~!~!~!~!~!~!~!~!~!~!~!~!~!~!~!~!~!~!~!~!~!~!~!~!
web: www.sudhanwa.com  blog: www.sudhanwa.in
Twitter: sudhanwa Check on FB, Linkedin for more.
_______________________________________________
Wikimediaindia-l mailing list
Wikimediaindia-l@lists.wikimedia.org
To unsubscribe from the list / change mailing preferences visit https://lists.wikimedia.org/mailman/listinfo/wikimediaindia-l
_______________________________________________
Wikimediaindia-l mailing list
Wikimediaindia-l@lists.wikimedia.org
To unsubscribe from the list / change mailing preferences visit https://lists.wikimedia.org/mailman/listinfo/wikimediaindia-l
_______________________________________________
Wikimediaindia-l mailing list
Wikimediaindia-l@lists.wikimedia.org
To unsubscribe from the list / change mailing preferences visit https://lists.wikimedia.org/mailman/listinfo/wikimediaindia-l

_______________________________________________
Wikimediaindia-l mailing list
Wikimediaindia-l@lists.wikimedia.org
To unsubscribe from the list / change mailing preferences visit https://lists.wikimedia.org/mailman/listinfo/wikimediaindia-l
_______________________________________________
Wikimediaindia-l mailing list
Wikimediaindia-l@lists.wikimedia.org
To unsubscribe from the list / change mailing preferences visit https://lists.wikimedia.org/mailman/listinfo/wikimediaindia-l


--
Seddon

Senior Community Relations Specialist
Advancement (Fundraising), Wikimedia Foundation