New subject: Some bugs in payment form (was: Why is bank transfer no longer possible?)

19 Dec 2014

Hi Pats,

(offlist)
The English form seems to work fine. However, if I am clicking iDEAL in
Dutch, it puts the address/name as a required field - while this should not
be necessary in iDEAL. Seems like an easy bug to fix.

But also when I enter a name etc, it simply returns to the same page,
unlike in ENglish, where it takes me to the bank. Maybe reset the
translations?

Also, in English the Friesland Bank option seems to be broken. Not sure if
that is a bug on your side or at iDEAL.

Just some bugs I was able to spot without too much effort - hope you can
pass it on to the right people.

Thanks,

Lodewijk

On Fri, Dec 19, 2014 at 9:30 PM, Patricia Pena &lt;ppena(a)wikimedia.org&gt; wrote:
...

 Hi Lodewijk,

 Thanks for letting us know! IDEAL has been back up in the page, but we
 recently made a few changes that ended up accidentally removing the option
 from the form. It's all fixed now :)

 Regarding IBAN: Finance is still working with our bank and we should be
 sending an update once we hear from them.

 Thanks,
 Pats

 On Thu, Dec 18, 2014 at 2:39 PM, Lodewijk &lt;lodewijk(a)effeietsanders.org&gt;
 wrote:

 Hi Pats,

 Please be aware that iDEAL is still not functional on the Dutch  fundraiser
  page. Also, IBAN is missing.

 Best,
 Lodewijk

 On Mon, Nov 17, 2014 at 10:16 PM, Lodewijk &lt;lodewijk(a)effeietsanders.org&gt;
 wrote:
 >
 > Hi Patricia,
 >
 > Thanks for telling that the iDEAL will be back soon. I don't quite
 > understand from your answer why you add the increased hurdle of  emailing
   the team
for the IBAN though. Am I overlooking something?

 Best,
 Lodewijk

 On Mon, Nov 17, 2014 at 10:06 PM, Patricia Pena &lt;ppena(a)wikimedia.org&gt;
 wrote:

> Hi Lodewijk,
>
> Currently IDEAL is temporarily down on our pages (it went into  maintenance
 >> mode after our annual campaign), but should be back up soon :)  We  know
  >> the importance of this method for Dutch
donors and have supported this
 >> option since we started fundraising in the NL. We also support offline
 >> bank
 >> transfer (IBAN) and donors can get the account number with our Donor
 >> Services team.
 >>
 >> We had an extremely successful Fundraising campaign this year, and  there
  >> will be some great mobile optimization
coming up in the next few  months,
  >> which will allow mobile donors to
complete their donations in a much
 >> faster
 >> and easier way.
 >>
 >> Thanks!
 >> Pats
 >>
 >> On Mon, Nov 17, 2014 at 11:28 AM, Lodewijk < 
lodewijk(a)effeietsanders.org
  >
 >> wrote:
 >>
 >> > A while back now, the chapters were no longer allowed to fundraise,
 >> because
 >> > the Wikimedia Foundation argued they would be better able to do 
this.
  At
 >> > the time, this sounded somewhat reasonable. However, since then, 
there
  >> have
 >> > been some disturbing developments - at least for Dutch donors.
 >> >
 >> > No longer it is possible to pay electronically (iDEAL, one of the 
most
  > >
common methods is no longer supported - 'electronic banking' simply
> refers
> > you back to the credit card page) or even via regular bank transfer
> (using
> > an IBAN) in the Netherlands. The donation page
> > <
> >
> 

https://donate.wikimedia.org/w/index.php?title=Special:FundraiserLandingPag…
  > >
>
> > only
> > allows credit card and paypal, and the 'other ways to give' simply
 sends
 >> > you to the helpdesk if you want to make a bank transfer payment.
 >> >
 >> > What is the reasoning behind this? Have bank transfers become a 
legal
  >> > swamp? Are there statistics
suggesting that this method was no  longer
  >> > required by donors? Did the
European bank account somehow get
 >> temporarily
 >> > suspended?
 >> >
 >> > If it has become so hard to donate, maybe it makes more sense to 
send
  > the
> > donors to the local chapter pages where they can actually donate in  the
 > > local suitable methods (in this case,
Wikimedia Netherlands offers  both
 > > iDEAL and IBAN
> > <http://www.wikimedia.nl/pagina/doneren-aan-wikimedia-nederland>).
> >
> > One of the Dutch OTRS team members asked for elaboration, but didn't
> quite
> > get a satisfying answer. I hope this is a temporary situation, and  that
 >> > this threshold will be removed again. It would be sad if we go 
through
  > all
> > kind of trouble to enable long tail methods like bitcoin, but skip  bank
 >> > transfer...
 >> >
 >> > Best,
 >> >
 >> > Lodewijk
 >> > _______________________________________________
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  >
>
>
>
> --
>
> Pats Pena | Sr. Manager, Global Operations
> Wikimedia Foundation
> office +1 (415) 839 6885 x6764
> cell:   +1 (415) 816 3349
> fax: +1 (415) 284 9511
> ppena(a)wikimedia.org
>
> *Imagine a world in which every single human being can freely share in  the
 > sum of all knowledge. That's our
commitment. Donate.
> <https://donate.wikimedia.org/>*
> _______________________________________________
> Wikimedia-l mailing list, guidelines at:
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 --

 Pats Pena | Sr. Manager, Global Operations
 Wikimedia Foundation
 office +1 (415) 839 6885 x6764
 cell:   +1 (415) 816 3349
 fax: +1 (415) 284 9511
 ppena(a)wikimedia.org

 *Imagine a world in which every single human being can freely share in the
 sum of all knowledge. That's our commitment. Donate.
 <https://donate.wikimedia.org/>*
 _______________________________________________
 Wikimedia-l mailing list, guidelines at:
 https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
 Wikimedia-l(a)lists.wikimedia.org
 Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l,
 <mailto:wikimedia-l-request@lists.wikimedia.org?subject=unsubscribe>