Greetings, The snapshot summary and numbers for statistics of emails sent to Volunteer Response Team for the year 2012 have been posted to Meta[1]. The Volunteer Response Team, also known as OTRS, processes email inquiries, requests, and comments about Wikimedia projects[2]. The data was derived from the OTRS statistics module by Cbrown1023. This is the first of further future documentation of traffic received to the general OTRS queues. In the report you will find data breakdowns for OTRS admin logged action, all info queues, breakdowns of info queues with subqueues, sister projects, and other maintenance details. Since the report contains a large number of datasets, I am not including the text here. If you need, I'll happily provide it by email. 1. https://meta.wikimedia.org/wiki/OTRS/Reports/2012 2. https://meta.wikimedia.org/wiki/OTRS For the team, -- ~Keegan (OTRS Admin hat) http://en.wikipedia.org/wiki/User:Keegan