@Chris, yes that Verge link keeps coming across my screen from various sources, but for some reason I can't seem to get past the first anecdote, if anyone can give a synopsis for the TL:DR challenged. There is a great response to the piece here [1] "Then they throw people at the problem but never their precious
“engineering resources.” When trust and safety, fraud, compliance, and
moderation teams start getting their own engineering resources,
something that often takes years to happen, then you know the company is
finally acknowledging the importance and seriousness of the work." [2]
Here is also "Understanding the difference between generic harassment and GenderTrolling" [3]: I could wish for more {{citation needed}}, but the site in general looks like it might have some good resources.